terms and conditions
Last update: September 11, 2026.
These Terms and Conditions regulate the use of the Hydra Fertilizers online store and purchases made in www.hydrafertilizers.com.
1. SELLER IDENTIFICATION
The store is explored by Pedro Miguel Carvalho, individual businessman, with fiscal headquarters at Rua Lopes, n.º 51, Cave Direita, 1900-297 Lisbon, Portugal, NIF PT242216919.
Contact: hydraferts@gmail.com.
2. Products and information presented
Hydra Fertilizers sells products and accessories for aquariophilia. We do our best to ensure that descriptions, images, compositions, instructions, availability and prices are clear and current. Images may show minor color differences or packaging depending on the screen, batch or a label update.
Fertilizers and conditioners should be used according to the label and product description. The response of an aquarium depends, among other factors, on the useful volume, plant mass, lighting, CO₂, water parameters and maintenance routine.
3. Prices, VAT and shipping expenses
The prices shown include VAT at the applicable legal rate, unless otherwise stated. Shipping costs and the total order amount are displayed before payment is confirmed.
We can update prices and campaigns at any time. The change does not affect orders already confirmed.
4. ORDER AND PAYMENT
Upon completion of the purchase, the customer confirms that the data provided is complete and correct. The order becomes definitive after confirmation of payment and availability of the items. The client receives an electronic confirmation.
If an item becomes unavailable after the order, we will contact the customer to propose an alternative or reimburse the corresponding amount.
5. DELIVERY
Orders are usually prepared within 2 to 3 business days after payment confirmation. The shipping time depends on the destination and service selected. The deadlines presented are estimates, except when the law or an express indication determines the opposite.
The customer must confirm the address before finalizing the order. If the order returns by incorrect address, absence of unjustified withdrawal or refusal, a new shipment may be subject to the payment of the respective costs. This rule does not limit consumer rights when the lack of delivery is imputable to the seller or the carrier.
6. Free resolution, returns and refunds
In distance purchases, the consumer can terminate the contract without indicating a reason within the period of 14 calendar days, counted in legal terms. In order to exercise the right, it must unequivocally communicate the decision to hydraferts@gmail.com before the deadline.
The consumer must return the goods within the legal term, complete and with the respective accessories. You can handle them only to the extent necessary to verify their nature, characteristics and functioning, being responsible for depreciation that results from excessive manipulation.
Unless otherwise agreed or legally required, the direct costs of the return in the exercise of free resolution are borne by the consumer. We will reimburse the payments covered, including the cost of the most economical normal delivery mode available, through the original payment method and within the legal deadline. We can withhold the refund until we receive the goods or proof of their shipment.
The right of free resolution does not apply in the situations provided for by law, including goods susceptible to rapid deterioration and sealed assets that cannot be returned for reasons of health or hygiene protection once they are opened. The existence of a campaign or discount does not eliminate the right of free resolution.
See the complete procedures in our Shipping, Returns and Refunds Policy.
7. Defective or non-compliant products
The consumer benefits from the legal rights relating to the conformity of the goods. For new tactile movable property, the legal liability is, as a rule, three years from delivery, without prejudice to the other conditions and means of replacing the conformity provided for in Decree-Law no. 84/2021.
If you receive a damaged product, incorrect or with an apparent defect, contact us as soon as possible, indicating the order number and adding elements that allow you to assess the situation. These rights are independent of the right of free resolution.
8. Intellectual property and use of the website
The texts, images, brands, logos, design and other contents of this site are protected by the applicable legislation. Consultation and printing for personal use are allowed. Reproduction, distribution, sale or commercial exploitation without prior authorization is not allowed.
The user undertakes not to interfere with the operation of the Site, attempt to access restricted areas or use the content illicitly.
9. Personal Data and Cookies
The processing of personal data is described in our privacy policy. Preferences for non-essential cookies can be managed through the mechanism available on the website.
10. Complaints and alternative dispute resolution
For assistance or complaints, contact hydraferts@gmail.com. You can also use the Electronic complaints book.
In the event of a consumption dispute, the consumer can resort to the Lisbon Consumer Conflict Arbitration Center or consult with Current list of alternative dispute resolution entities published by the Directorate-General for the Consumer.
The former European Platform for Inline Dispute Resolution was discontinued on July 20, 2025 and, for this reason, is no longer indicated as a complaint channel.
11. Applicable Law
These terms are governed by Portuguese law. Nothing in these terms reduces the imperative rights recognized to the consumer.